History

24-06-2025 16:00 - 24-06-2025 17:30
Our platform was temporarily not easily accessible. We immediately activated a maintenance window to mitigate the problem. The cause was an unusual and sudden high peak load. We are actively improving the robustness of our platform to track growth and prevent future incidents.

07-07-2025 11:15 - 07-07-2025 11:50

There was a brief disruption in the platform this morning, with several error messages. The responsible server has restarted and the issue has now been resolved.

10-06-2025 10:15 - 10-06-2025 12:00
There was a disruption in the processing of invoices submitted to email receivers this morning. The responsible server has been restarted and submitting invoices to that server is now possible again. Documents already submitted do not need to be resubmitted, which have been collected and are offered by us again.

05-06-2025 00:00 - 05-06-2025 09:00

There was a disruption in the processing of invoices submitted to email receivers this morning. The responsible server has been restarted and submitting invoices to that server is now possible again. Documents already submitted do not need to be resubmitted, which have been collected and are offered by us again.

15-01-2025 08:00 - 24-01-2025 09:30

There is currently a backlog in the processing of PDF documents. As a result, the processing of your submitted PDF invoices may take longer than you are used to from us. We expect the process to return to normal processing time during the week. Documents already submitted do not need to be resubmitted.

Scheduled update, possibly temporary disruption functionalities on the platform. No interruption is expected of documents submitted or received from the outside.

29-08-2024 07:00 - 09:00
Scheduled update, possible disruption document flow. Documents are NOT collected and processed again: in case of any error messages themselves, after 9:00, resubmit the documents.

28-08-2024 10:00 - 14:00
Scheduled update, possible disruption document flow. Documents are NOT collected and processed again: in case of any error messages themselves, after 14:00, resubmit the documents.

17-08-2024 02:30 - < 05:30
Scheduled update, possible disruption document flow. Documents are NOT collected and processed again: in case of any error messages themselves, after 05:30, resubmit the documents.

06-08-2024 15:00 - 16:00
Due to a faulty node in our chain, rejection notifications will be sent out again.
Submitted invoices are collected and processed at a later date. You can ignore the error messages - do not resubmit the invoices.
We apologize for the inconvenience

01-08-2024 - 02-08-2024
Due to a faulty node in our chain, rejection reports were temporarily sent out. This has led to a lot of confusion and unrest. The malfunction has now been resolved and the previously offered documents have been processed.

30-07-2024 12:00 - 31-07-2024 05:45
Due to a malfunction in Microsoft Azure, some services cannot be addressed. As a result, our web pages load slower than usual and they are shown in a different layout.

This does NOT have any EFFECT on the processing of your documents or the use of the platform

16-04-2024 11:00 - 17-04-2024 8:30
On 16-04, an issue was detected with the manual drawing up of invoices on the platform. Storage was not possible, and it was not possible to ship. This has been fixed by an update, and these functionalities work properly again.

02-03-2024 2:00 to 08-03-2024 3:55
At thePlatform update 5.1.2Two bugs have arisen that make information in the platform seems incorrect.

• The amounts you see in the mailbox-in, mailbox-out and concept documents do not correspond to the value that is in the XML, by opening the document you can see the correct values.
• When a sales invoice (or purchase order) was sent via the platform, would have to be delivered by e-mail and an error message would come back to it, the status of the mailbox-out document should be updated to Delivery Failed (Delivery failed). This status currently also occurs with the mailbox-in documents even though the invoice has been successfully stored in the mailbox-in and in some cases already downloaded to the software package.

We are currently preparing a hotfix scheduled for next Friday (08-03-2024) morning.
We apologize for the inconvenience.

12-01-2024 9:20 to 15:10
Between 9:20 and 15:10 this afternoon we experienced technical problems with our website, app and digital services as a result of an issue with our DNS service provider. After switching to DNS Service Provider, this has recovered; traffic is possible up to 19:10 to a lesser extent due to the settlement of these changes.

09-10-2023 12:00 to 23:00
There is currently a malfunction in a software package that is connected to a Peppol Access Point which can ensure that invoices are sent several times on their side and therefore receive them several times via Peppol. The retrying of invoices is disabled in the software package.

12-06-2023 16:17
The malfunction has been resolved. All invoices submitted during the malfunction have been forwarded to the platform. These do not need to be resubmitted.

12-06-2023 11:40
There is currently a malfunction when submitting invoices through a trusted sender. These do not arrive on the platform. We are investigating what this is about. Invoices do not need to be returned.

25-05-2023 13:52
There is currently a malfunction when submitting invoices through a trusted sender. We are investigating what this is about. Invoices do not need to be returned. Currently, there is a malfunction with downloading invoices to the software package. Invoices cannot always be collected.

25-01-2023 11:35
The malfunction with our email receiver has been resolved, the platform is currently working to eliminate a backlog, so it may take a little longer before a response to the submitted email. No submitted emails/documents have been lost.

24-01-2023 23:30 to 25-01-2023 11:35
Currently there is a malfunction with our email receiver, the e-mails that are sent in a queue until they can be processed.

07-01-2022 11:33 to 13:57
Currently, work is underway on the scan and recognize service, so that e-mails are temporarily queued to be picked up further. As soon as the service is available again, the submitted emails are simply processed. We expect the service as soon as possible. Available again. Apologies for the inconvenience.

04-11-2021 10:26 to 05-11-2021 06:59
Update: issue has been fixed and currently overturned, and documents with the status that an error occurred will now be processed soon.

There is a problem with updating the status of an invoice that needs to be converted from PDF to UBL, so it can sometimes take longer for invoices to be processed, this does not apply to all invoices. We try to have all documents in the Inbox within 24 hours.

06-09-2021 9:00 to 08-09-2021 16:00
At the moment, the old link, between eVerbinding and SnelStart, has been set out at SnelStart, making it possible that invoices are no longer forwarded from our platform to SnelStart. It is possible to use the new link where the invoices can be forwarded again. See our support pageQuick Start pairing with the Autopilot.

26-06-2021 6:00 to 06-07-2021 5:50
Currently, payments for Activations and Upgrades via iDeal do not pass through to our platform. As a result, the environment may remain blocked after an iDeal payment or that the organization will not be activated after an iDeal payment of €0.30. Please have anSupport QuestionMake it so that we can check payments via iDeal.

May to 02-06-2021 9:00
The tax authorities are currently having problems sending the GWH specifications (Motor vehicle tax). As an intermediary, we have already contacted the tax authorities and are working on this to solve it. Due to the holidays, a batch of specifications was not rotated, so they were not shipped.

20-02-2021 to 23-02-2021 13:00
In last Saturday's update, a problem has arisen with the summary email that will be returned, our developers are working on this. The solution is currently ready for testing and will be carried out next night. A conversion task is created for the invoices submitted.

12-02-2021 to 23-02-2021 08:00
There is a problem with updating the status of an invoice that needs to be converted from PDF to UBL, so it can sometimes take longer for invoices to be processed, this does not apply to all invoices.

08-01-2021 08:00 to 29-01-2021 09:00
Unfortunately, there is a delay in the processing of PDF invoices, we do everything we can to process the invoices as quickly as possible and to put it in the mailbox. Apologies for the delay.

14-10-2020 to 19-10-2020 16:00
There is a problem with collecting invoices in SnelStart, SnelStart is looking for a solution.
*The issue must be resolved if SnelStart after logging out and logging in again, the eConnection heading: E-connection link has changed. The link between eConnection and SnelStart should be resettled, see our support pageQuickStart pairing with eConnect

01-10-2020 06:15 to 11:05
This morning TLS 1.0 and 1.1 were turned off again this morning, this should not give a problem with the connection but otherwise we would like to hear that.

29-09-2020 08.00 to 14:40
Last night TLS 1.0 and 1.1 were disabled, this should not give a problem with the connection but otherwise we would like to hear that.

28-09-2020 15.00 to 29-09-2020 14:40
iMuis has problems retrieving and sending e-invoices from various users, please contact the support department of iMuishttps://www.muis.nl/contact/.

15-09-2020 08.00 to 17-09-2020 16:00
There are some invoices that are not delivered directly. These invoices can be recognized by the status of 'processing failed' or 'process pending' or 'process delayed'. We are working on a solution that will be available within a few days.

15-09-2020 08:00 to 13:00
Due to crowds on the platform, it can take up to 30 minutes for invoices to enter the platform after submitting, a solution is being worked on. Apologies for the inconvenience.

11-09-2020 08:00 to 15:00
Due to a accumulation of tasks, it may take a little longer before invoices are sent from the platform or from the software package. The status then indicates 'processing pending' these invoices are automatically tried to send again. Apologies for the inconvenience.

24-08-2020 16:00 to 25-08-2020 15:00
Due to crowds on the platform, it can take up to 30 minutes for invoices to enter the platform after submitting, a solution is being worked on. Apologies for the inconvenience.

15-07-2020 11:45 to 16:50
No invoices can currently be forwarded to Exact Online. We are working hard on a solution. Apologies for the inconvenience.

04-02-2020 to 27-06-2020
The BR-CL-25 error message is caused by changes in the network related to the NL:OIN -> 9954 (ISO code) and the NL:OINO -> 0190 (ISO code). The solution is to choose only NL:OINO in all fields when sending it to the government andNotMore NL:OIN to use.

16-03-2020 6.00 to 17-03-2020 17.30
Not all API calls (from the underlying software to the platform) are processed properly. If no error is given in the software when settling an invoice, one can assume that it has been successfully sent and one does not have to do it again. If necessary, this can be checked by viewing the Inbox after a few minutes on the platform of the organization in question.

04-02-2020 to 05-02-2020 13:30
The following was remedied by the government service provider. The government service provider is currently experiencing problems receiving messages. They are busy with this. The error message shown is that an error occurred in Oxalis.

12-12-2019 13.00 to 13:45
SI1.1 and SI1.2 via the API link was not possible during this timeframe. Only SI2.0 was processed.

8-12-2019 to 10-12-2019 11:38
It is possible that some concept invoices that were previously created and stored are not visible now. We are currently working on trying to make these concept invoices visible again.

8-12-2019 to 9-12-2019 10.04
The transformations needed in some cases to deliver an e-invoice with a correct file format to the recipient did not work in all cases. This has been solved.

In some cases, a new concept invoice cannot be saved. The error message then is: 'The invoice not in UBL Standarad'. This has been solved.

8-12-2019 2 pm to 4 pm
When all servers were turned on again, an error had occurred for receiving emails. This was resolved shortly thereafter, but in the period between 2 and 4, so wrongly 'bounce' emails were wrongly sent.

Re-submitting the emails in exactly the same way will go well now. Apologies for the inconvenience.

23-10-2019 to 02-11-2019 06.00
Activating organizations via the iDeal option does not currently work. However, it can be activated by means of an invoice payment. We expect an update next weekend, so activating via iDeal works again. For further questions, please refer to theSupport Question.

23-10-2019 to 28-10-2019 08.00
It is possible that sending from the platform is not possible immediately. Please look at this firsthttps://support.econnect.eu/knowledge-base/factuurversturenluktniet/Otherwise, we would like to receive theXML exportThrough theSupport Question.

26-9-2019 to 27-9-2019
You may receive an error message when sending invoices to Belgium. These error messages are caused by validations. This has now been resolved.

26-8-2019 to 7-9-2019
When sending an e-invoice where no PDF/addition has been sent, eVerbinding creates the PDF view. This has been a PDF/A since 25-8. If no or a transparent logo is specified with the organization in the platform, the PDF/A cannot be generated at this time. This has been resolved retroactively.

26-8-2019 to 28-8-2019 10:30
For the delivery confirmations, a solution for everyone is being worked on. For now, the trusted senders you can choose to turn off the notification emails.More information about the trusted sender can be found here.

Delays 4-6-2019 12:30 to 4-6-2019 14:30
At the moment, we regularly experience delays on the platform. We are being worked on with great urgency.

Update 30-5 10:30 - 11:30
We were not available to stabilize response times on the platform. Sorry for the inconvenience

27-5-2019
We were temporarily unavailable from 8:42am. The speed of the platform was not good enough. This has been improved. We were not available for 20 minutes to achieve this.

Delays 23-5-2019 to 24-5-2019 04:00
At the moment, we still regularly experience delays on the platform. We are being worked on with great urgency.

Failure 23-5-2019 10:26 - 10:40
Due to delays on the platform, it was necessary to temporarily make the platform temporarily unaccessible.

Update 17-5 13:30
All e-invoices that were delivered by e-mail, but of which the recipient is registered on the network, have now been returned and delivered electronically via the PEPPOL network.

There are problems in the network of Simplerinvoicing / PEPPOL so that most Dutch recipients (including the government) are sometimes temporarily unavailable. In that case, the eVerbinding platform will send an email to the recipient. Once the problems have been resolved, we will still send the invoices via the network.

Failure 13-5-2019 15:50 to 15-5-2019 05:00
Currently, Internet Explorer users are experiencing problems logging in to our platform.
A solution is ready to be implemented, it is expected that this solution will be loaded next night.

Failure 29-3-2019 13:00 to 15:15
We can be reached again by phone.

There is currently a malfunction at our telephone exchange, which means that we are currently unavailable by telephone. If you have any questions, please let us know via the form on the support websitehttps://desk.econnect.eu/portal/nl/newticket

Failure 27-3-2019 14:57 to - 16:21
Platform is accessible again. If this does not seem so, then the request to use all the following linkhttps://platform.everbinding.nl/signin.

The eConnection platform is not accessible. Links do not react either. We are working hard on a solution. Apologies for the inconvenience!

Update 3-1-2019
9% VAT invoices did not get the correct status in the conversion (Scan and recognize flow) and were not sent to the mailbox. This has been remedied to14.30. The invoices have been delivered and the conversion tasks have been given the correct status.

Update 2-12-2018
Logging in from Internet Explorer does not work in all cases. We are working on a solution. For now, we recommend using a different web browser. We have an update scheduled for Saturday 15 December that allows Internet Explorer to be used again.

Update 29/10/2018
The PDF view of the documents in the mailbox in and out is not displayed immediately. It is available in the annex.

Update 24-9-2018
Everything works properly again. If there is still a specific question open or there is the idea that something is not working correctly, do not hesitate to contact us via the support question.

Update failure 4-9-2018:
Due to an update in the PEPPOL network, a number of errors have emerged in software used by many providers. As a result, many routes in Europe have not worked as of September 3. At eVerbinding, we have solved everything, but we have to take into account that not all providers have this under control yet.

In addition, we have found that for now delivery to BE:VAT and NL:OIN, it must be taken that only that identifier is in the invoice. You can check that by "Send through'in the (model) invoice to Chamber of Commerce, empty it and then go back to OIN.SoBeforeThey clicked on "Send".

Partly on behalf of the other providers, we ask for understanding of this situation. The adjustments in the network have ensured that quality and reliability have been increased. If an invoice route does not work, please feel free toContactUp to eConnection. If necessary, we will provide assistance to these providers.

Update malfunction 19-9-2018 12:12h

• Basic accountants users can now submit for customer administrations
• Newly created companies via an authorization request can now also submit from known and accountant email addresses

Update malfunction 17-9-2018 14:51h

• Emails without a subject line are picked up again.
• And users who are not members of the organization can also submit documents again if they are users within their own environment.

Previously rejected documents with the notification:
Supplier address is not equal to that of the organization for which the document was offered
Can be resubmitted.

Failure 17-9-2018

Last Saturday from 1 am an update started for the purpose of new functionality about which we will communicate more soon. The result of this update is:

• Documents submitted until Sunday morning have not been processed. Depending on the sender's email provider settings, they are offered again. If in doubt whether if the documents are not visible in the platform, resend them. We automatically deduplicate previously processed documents.
• Submitting documents is not going well at this time if:
  - the sender is a user from an authorization request and that user is a basic user
  User is not a member of the organization
  There is no subject line in the email

All documents offered through the eScanner have been and will be processed.

Update:
All routes send and receive invoices via and from eVerbinding. We are currently taking stock of what steps eConnect could take to recover last week. This concerns deliveries of invoices via linked software packages. To send it from the platform, it is up to the customer to click send again.

Update:
The final hand is now being laid to be able to perform the update. The update will be delivered during the night. The platform will not be available for a short time in the night from Wednesday to Thursday.

Update:
Office hours have begun, but no final update is available yet. The final hand is now being laid to be able to perform the update. The update is expected during the day. The platform can continue to be used in all functionality during the update.

Update:
The expectation for Tuesday night does not seem to succeed. We are now focusing on Wednesday morning for office hours to have this solved. Apologies for the inconvenience.

Update:
It is expected that an update will be rolled out tonight (11-9-2018) after which the problems below will no longer occur.

There are invoicing routes where delivery and receiving on / via PEPPOL are not possible. This is being worked hard on. We are doing our utmost to get this resolved Tuesday. Check the support site on Tuesday for the latest information. This will take place for some parties from 4 September 2018. It is also possible that invoices are delivered suddenly by e-mail while this should have been done electronically. After the update, we will take stock of this and resolve it retroactively where necessary.

In a single case, the invoice may not have the correct formatting in terms of content, so that the message "Peppol delivery failed and temporary storage is not possible from the user interface". This can be done, for example, due to an incorrect or too size attachment. We recommend trying again after Tuesday. If it doesn't work, we'd love to hear from you.

5 June 2018
The platform has had urgent maintenance from 9:25h to 9:52h.

The malfunction from 2 to 5 June caused some invoices to the linked software without the original attachment. The original attachment is visible on the platform. If you want to have the invoices submitted to the linked software, a request can be submitted viaThe support question.

There has been a malfunction from Saturday 2 June to Tuesday 5 June. Not all invoices contain the original PDF as an attachment. This has been fully restored. Conversion tasks were also not always considered due to the lack of the right attachment. These have also been restored and offered.

25 March 2018
There is currently a delay in the processing of the conversion tasks. All invoices have arrived and will appear in the mailbox as soon as possible.

24 March 2018
The platform has been renewed!

10 January 2018
One of our conversion partners has a delay in the delivery of the converted documents. This allows the documents to enter the administration delay.
15.00h:An update is rolled out on the conversion partner side that will accelerate the delivery of the conversion tasks.

9 January 2018 - 0.00 hrs
Send via SimplerInvoicing to Belgium and the Dutch government does not work. This has been solved.

2 January 2018
There is a planned maintenance of our conversion partner's system from 2 pm.

Conversion tasks will not be treated from 2 pm. Documents previously processed will be delivered. At the end of the day, the documents offered after 2 pm will be re-examined. All documents will be processed within the agreed time.

8 December 2017
There is currently a delay in the processing of the conversion tasks. All invoices have arrived and will appear in the mailbox as soon as possible.

22 November 2017 from 11:15 am to 23 November 13:03
In connection with a malfunction in the processing of the conversion tasks, the invoices are currently processed with some delay. This has been solved.

10 July 2017 from 11:30 am to 15:45 pm
We are currently unavailable by phone

Maintenance from 17 June 3:30 to 8:00
On this day, maintenance is done on our servers.

Maintenance on 13 and 20 May 4:30 to 10:30
On those days, maintenance is done on our servers.

Update invoices Exact Online April 7 April 10.10 hours
The correction was carried out by EXACT and the invoices that could not be processed properly can be processed at the moment.

Update invoices Exact Online 7 April 09:27 hours
Exactly failed to repair the files last night. We will see if this can happen during the day.

Update invoices Exact Online 6 April 09.06 hours
Exactly releases the repair sript for April 3 documents at the earliest tonight.

Disruption in invoices remedied 6 April 09.03 hours
The disruption in the processing of the conversion tasks has been resolved.

Disruption submit invoices 5 April 12.30 hours
There is currently a disruption in the processing of conversion tasks. We are working hard on a solution.

Processing invoices Exact Online 5 April 9.15 hours
This morning the update of Exact Online went live. The problems were solved with this.
Documents of April 4 will be processed as well as the new documents. Exact is currently working on a repair script to put the documents of April 3. As soon as more is known about this, we will of course share it again.

Processing invoices Exact Online April 4
There are still problems with processing invoices in Exact Online. No more documents are currently being submitted to Exact until the problem is resolved.

Expected:
Exactly found and solved the problem. It is expected that tomorrow morning (April 5) the malfunction will be resolved.

Processing invoices Exact Online 3 April 13.45 hours
The invoices in Exact Online are not displayed properly. We are in touch with Exact. The problem seems to be in the views within Exact Online.

Disruption platform 21 January 11.00 - 13.00 hours
The eVerbinding platform is temporarily unavailable due to an internal outage. Our team is working on it. The platform service is expected to be available at 15:00 Dutch time.

Disruption in the processing of invoices 20 December 11:52 hours
The disruption has been resolved and the invoice processing is now running back to normal speed.

Disruption in the processing of invoices 19 December 14:48 hours
In connection with a malfunction in the processing of the conversion tasks, the invoices are currently processed with some delay. We are busy with a solution.

Office mail 23 November
There are problems with our office mail server. This means that the employees of eVerbinding are currently not available by e-mail (@eVerbinding.nl). Messages to @inkoopfacturen.eVerbinding.nl, @facturen.eVerbinding.nl and @verkoopfacturen.eVerbinding.nl are simply processed. The error messages are not sent.

Disruption in invoice processing 8 November 10:26 hours
All invoices that were not processed on 3 and 4 November in connection with the too large queue have now been processed and offered again.

Disruption in invoice processing 8 November 07:53 hours
Check showed that there was a disruption in the processing of invoices on 3 and 4 November.
Due to the large amount of invoices delivered, an excessive queue has arisen, so that some invoices have not been fully processed. We are currently taking stock of how many invoices it is.

Disruption 25 August 21:41 PM
The disruption has been remedied. All invoices have been processed retroactively and visible again. No invoices have been lost.

Disruption 25 August 11.04 hours
The problem with invoices that are not visible on the platform has occurred again. This also affects connected software, which means that invoices are not (yet) downloaded. A new solution will be implemented tonight. All invoices that are not visible will become visible tomorrow during the day, so these invoices will also enter the connected software.

Disruption 24 August 12:54 hours
The disruption has been remedied.
All invoices are processed and visible. Currently, there is only a delay in the processing of the conversion tasks. The current status of your conversion tasks is visible on the eConnect platform.

Disruption 23 August 6.20 pm
Processing of new documents has been restored
Not or incompletely processed invoices will still be processed during the course of 24 August.
If you unexpectedly miss invoices, we advise you to consult the status on this page.

Disruption 22 August 2016 at 11:38
There is currently a disruption in the processing of invoices. Processing does not take place or partially. We have an indication that this problem arose a few days ago and expanded. The platform is accessible and other functionalities, such as the archive, can normally be used. Work is being worked on in which all processing operations will be carried out retroactively.

Invoice processing is back to normal
All invoices have been processed, there is no backlog.
Update 27 April, 23:05 p.m.

Invoice processing is slower than usual
In connection with the upcoming VAT return, we see a huge increase in the number of PDF invoices submitted. As a result, the processing of invoices may be some delayed.