Do you get an error message when submitting purchase and sales invoices? This can have several causes. Below are the most common error messages with explanations.

Lack of essential elements
An invoice is recognized through a number of essential elements. These are determined on the basis of the Invoice requirements, as determined by the Dutch legislator. This error message is generated, for example, if the total amount of the invoice cannot be determined.

Document type is incorrect
The conversion service of eConnect processes purchase and sales invoices. Reminders, reminders, specifications (hour note, kilometre overviews), packing slippers, orders, general terms and conditions and logos are not processed.

This is an order or packing slip
The conversion service of eConnect processes purchase and sales invoices. Orders and packing slippers will not be processed.

Document recognized as logo
The conversion service of eConnect processes purchase and sales invoices. Logos added separately in the e-mail as attachments will not be processed.

This is an attachment/specification
The conversion service of eConnect processes purchase and sales invoices. Appendices/specifications associated with the invoice (hour notes, kilometre overviews, etc.) are not processed.

This is a reminder or payment request
The conversion service of eConnect processes purchase and sales invoices. Reminders/reeminders and payment requests will not be processed.

Document is unreadable (bad quality)
It is possible that the purchase invoice has poor quality. For example, too light or too dark, the camera moved, accidentally a blank sheet or the back of the invoice scanned. It is also possible that the receipt is bad or not easy to read. For example, try scanning the documents again and paste receipts on an A4 before scanning them.

Document contains multiple documents
The eConnect conversion service processes one invoice per document. If a document contains multiple invoices, the document can be rejected.

An error occurred while processing
An unknown error occurred while processing the document. The document will be offered again to the conversion service within 24 hours during office days. Is the document not being processed again? Please contact the support desk.

The email does not have a (valid) attachment(s)
Add at least one or more attachments. Use one of the following file types: PDF, xml, JPEG/JPG/PNG. Appendix(s) smaller than 5KB are not processed and therefore do not count.

One of the Annex(es) are not supported
Always use one of the following file types: PDF, xml, JPEG/JPG/PNG.

The email contains too many attachments
The maximum of 50 attachments has been exceeded. Divide the invoices over multiple emails. Appendix(s) smaller than 5KB are not processed and therefore do not count.

The file size of the attachment(s) exceeds the limit
Divide the invoices over multiple emails. Make sure that the size per attachment does not exceed 10MB, and no more than 35MB of attachments are sent. For example, set the scanner to less high quality.