Error notifications: why can my emailed invoice be processed?

Error notifications: why can my emailed invoice be processed?

Do you get an error message when submitting purchase and sales invoices? This can have several causes. Below are the most common error messages with explanations.

Essential elements are lacking
An invoice is recognized through a number of essential elements. These are determined on the basis of theInvoicing requirements, as established by the Dutch legislator. This error message is generated, for example, if the total amount of the invoice cannot be determined.

Document type is incorrect
The conversion service of eConnect processes purchasing and sales invoices. Memories, reminder, quotations, specifications (hour notes, mileage statements), packing vouchers, orders, general terms and conditions and logos are not processed.

This is an order or packing slip
The conversion service of eConnect processes purchasing and sales invoices. Orders and packing vouchers are not processed.

Document recognized as logo
The conversion service of eConnect processes purchasing and sales invoices. Logos added separately in the e-mail as an attachment will not be processed.

This is an annex/specification
The conversion service of eConnect processes purchasing and sales invoices. Annexes/specifications associated with the invoice (hour notes, mileage statements etc.)are not processed.

This is a reminder or payment request
The conversion service of eConnect processes purchasing and sales invoices. Reminders/recommendations and payment requests are not processed.

Document is unreadable (poor quality)
It is possible that the purchase invoice has poor quality. For example, too light or too dark, the camera moved, accidentally a blank sheet or scanned the back of the invoice. It may also be that the receipt is poor or not easy to read. Try scanning the documents again and paste receipts on an A4 before scanning them.

Document is secured (signed or contains encryption or other restriction)
PDF documents that are secured or contain some form of restriction cannot be processed. Please ensure that all security, encryption, or restrictions are removed before submitting the invoice.

Document contains multiple documents

The conversion service of eConnect processes one invoice per document. If a document contains multiple invoices, the document can be rejected.

An error occurred during processing
An unknown error occurred while processing the document. The document will be re-presented to the conversion service within 24 hours during office days. Will the document not be processed again? Please contact the support desk.

The e-mail has no (valid) attachment(s)
Add at least one or more attachments. Use one of the following file types: PDF, xml, JPEG/JPG/PNG. Annex(s) less than 5KB are not processed and therefore do not count.

One of the Annex(s) are not supported
Always use one of the following file types: PDF, xml, JPEG/JPG/PNG.

The email contains too many attachments
The maximum of 50 annexes has been exceeded. Divide the invoices into multiple emails. Annex(s) less than 5KB are not processed and therefore do not count.

The file size of the attachment(s) exceeds the limit
Divide the invoices into multiple emails. Make sure that the size per attachment does not exceed 10MB, and a total of no more than 35MB of attachments are sent. For example, set the scanner to less high quality.

This is a self billing invoice
Self billing invoices are drawn up by the customer on behalf of the supplier. This is therefore not a sales invoice (from the supplier) but a purchase invoice (from the customer).


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