Upgrade eConnect transaction credit

Upgrade eConnect transaction credit

The transaction credit can be found under My environment (only available to the administrator(s) of an environment), every organization in this environment uses this credit. The current balance is displayed in the top right. When your transaction balance is drawn up on our platform, we will notify you by e-mail. You will receive a top-up request.

Depending on your subscription form, it depends on your subscription form, even though more may be shown. If you can't activate one method, reconsider your subscription or choose another - working - option.

Automatic upgrade

There can be an Automatic upgrade to be set. This can be done by clicking in My Environment Edit.


Please note that you can only do this as an administrator of the environment.

The automatic upgrade takes place when the average consumption per day of the past 100 days is not enough to cover the next 20 days.


After direct debit sends an invoice to the chosen organization after direct debit, this invoice will be in the Inbox-in of the chosen organization on the platform. When entering, your own order number can also be entered, should the administration be carried out on the basis of orders.


Manual upgrading

Go to My environment Then click on the orange button Pay and upgrade.

In the window that appears, an amount can be chosen or entered freely. This credit is credited to the platform as Prepaid credit, refund is not possible. See point 5.4 in our general conditions.


If you choose to raise the balance via iDeal, the balance will be immediately upgraded after payment. Another option is upgrading by means of an invoice. This invoice is immediately available in the Inbox of the chosen organization*, in this way the balance is immediately upgraded.

*Depending on the institutions of the User profile, you will receive an e-mail informing you that a new invoice is ready in the Inbox-in of the organization. This can be consulted on the platform, via the link in the e-mail you go directly to the invoice.


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